Terms of Service

These Terms of Service ("Terms") govern your use of consulting services provided by Global Ingenuity and Rio Grande Consulting ("we," "our," or "us"). By engaging our services, you agree to these Terms in full.

1. Engagement Process

All client engagements begin with an initial consultation. Following that consultation, services will proceed only after a formal agreement or statement of work is signed by both parties. Engagements may be structured as hourly, project-based, or retainer-based, depending on client needs and scope. We take confidentiality seriously. Any non-public information shared with us in the course of our engagement—including business plans, financials, intellectual property, or personal data—will be treated as confidential and will not be disclosed to any third party without your prior written consent, unless required by law.

We are require entering into a formal Non-Disclosure Agreement (NDA) to further protect your sensitive information. However, our commitment to discretion and privacy applies whether or not a signed NDA is in place.

2. Payment & Invoicing

We accept payment via ACH, Stripe and PayPal. Invoices are issued in accordance with the terms defined in your service agreement. Late payments may incur a fee or result in service delays. All fees are non-refundable unless otherwise stated in writing.

3. Cancellations & Rescheduling

Clients may cancel an engagement within 10 business days of signing an agreement unless work has already begun. In such cases, clients are responsible for time and materials used to date. Calls or sessions may be rescheduled with a minimum of 12 hours’ notice. Cancellations or rescheduling within 12 hours may incur a $50 inconvenience fee.

4. Confidentiality & Data Collection

Depending on your project, we may collect sensitive information including but not limited to financial, medical, or legal data. All client information is treated as confidential and used solely for the purpose of delivering contracted services. We do not share or sell client data to third parties.

5. Use of Third-Party Services

We use third-party platforms such as Stripe and PayPal to process payments securely. These platforms have their own privacy policies and terms, which we encourage you to review.

6. Limitation of Liability

While we strive to provide high-quality, informed consulting, our services are advisory in nature. We make no guarantees or warranties regarding business outcomes. Clients retain responsibility for final decisions and implementation.

7. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the State of Oregon, without regard to its conflict of law provisions. Any disputes shall be resolved in the applicable courts of Oregon.

8. Amendments

We reserve the right to update or modify these Terms at any time. Continued engagement of our services constitutes acceptance of the most current version.